General Terms and Conditions

General Terms and Conditions

Drawn up by the Association of Wholesalers in Floricultural Products (VGB) and filed with

the Amsterdam Chamber of Commerce and Industry under no. 40596609.


  1. These General Terms and Conditions apply to all offers made by a wholesaler (the
    ‘Seller’) to all agreements concluded between the Seller and a customer (the ‘Buyer’)
    and to the performance of those agreements. Unless otherwise explicitly agreed in
    writing, terms and conditions of the Buyer are excluded.
  2. Any varying provisions must be expressly agreed in writing. The varying provisions
    will have preference over the General terms.


  1. All offers made shall not bind the Seller, unless they specify a time limit. If a non-binding offer is accepted by the Buyer, the Seller may nevertheless revoke the offer within two working days of receipt of the acceptance.
  2. Any details published by the Seller about the offered product, including but not limited to images, product specifications and similar communications, on the Seller’s website or wherever else, serve only as indications. No obligation arises from them on the part of the Seller, and the Buyer cannot derive any rights from them, unless the Seller has explicitly stated in writing that the products in question correspond with the published details.
  3. An agreement will be concluded at the moment of express acceptance of the order by the Seller in a manner that is customary in the sector.
  4. Offers are once-only and will not apply to repeat orders.


  1. The prices are ex works (EXW) Seller’s.
  2. Unless otherwise agreed, the prices do not include value added tax (VAT), import
    duties, other taxes and charges, costs of quality inspection and/or phytosanitary
    testing, costs of loading and unloading, packaging, transport, insurance and any other
    costs. The Seller shall charge the Buyer all increments to the cost price which are paid
    initially by the Seller and/or which the Seller is required to charge the Buyer on the
    basis of a legal arrangement. Transportation insurance will be taken out only at the
    explicit request and at the expense of the Buyer.
  3. The prices are in euros, unless another currency is stated in the invoice.


  1. Any delivery times quoted are an indication only and may in no event be regarded as
    being of the essence, unless otherwise expressly agreed in writing. The Seller will not
    be liable for any loss incurred by the Buyer as a result of delays beyond the delivery
    time quoted.

  2. Should the Seller not be able to perform (part of) an order, he will inform the Buyer as
    soon as possible. If the Seller is not able to deliver the ordered quantity, he may
    deliver a smaller quantity or postpone the performance and/or, by mutual arrangement
    with the Buyer, deliver other products that are similar or of the same value.

  3. Unless otherwise expressly agreed in writing the Seller’s warehouse or processing
    area or any other place indicated by the Seller will be regarded as the place of delivery.
    The risk is transferred to the Buyer at the moment of delivery or, in the event of
    transportation, at the moment the products are handed over to the haulier or leave the
    delivery location to be transported, irrespective of whether the transportation takes
    place from the delivery location and/or whether the Buyer or the Seller pays the
    transportation costs.

  4. Delivery will be free only if and to the extent as so agreed and stated by the Seller in
    the order confirmation.

  5. The Seller reserves the right not to perform orders if the Buyer has not paid for
    previous deliveries within the agreed term of payment, if the Buyer has otherwise
    failed to fulfil his obligations or if, in the Seller’s opinion, the Buyer is at risk of
    failing to fulfil his obligations to the Seller.

  6. If the Buyer has not taken delivery of the products at the agreed time and place, the
    Buyer will be in default and liable for any loss in quality. The products ordered will be
    available to the Buyer during storage and will be stored to the Buyer’s account and at
    the Buyer’s risk.

  7. If, however, the Buyer has not taken delivery of the products after a limited storage
    period (that may be considered reasonable in view of the product type) and if in the
    opinion of the Seller the risk of loss of quality and/or decay of the products so
    demands in order to limit loss, the Seller will be entitled to sell the products in
    question to a third party.

  8. Non-performance by the Buyer does not relieve him of his obligation to pay the full

  9. The Seller will not be liable for any loss incurred as a consequence of non-delivery.


  1. In the event of force majeure the Seller may fully or partly rescind the agreement or
    postpone delivery for the duration of the force majeure.
  2. ‘Force majeure’ includes, but is not limited to, circumstances such as civil
    commotion, war, strikes, natural disasters, epidemics, terrorism, weather conditions,
    traffic conditions such as roadblocks, road work or traffic jams, fire, government
    measures or the such, also if these circumstances relate only to the execution of the
    agreement by enlisted third parties such as a supplier of the Seller or a haulier.


  1. The products will be packaged in the manner that is customary in the flower and plant
    wholesale trade in such a way as will be determined by the Seller in accordance with
    sound business practice, unless otherwise agreed in writing.
  2. Non-reusable packaging may be charged and is non-returnable.
  3. If the products are delivered in reusable packaging (cardboard boxes) and/or on
    durable transport material (stacking trolleys, containers, pallets etc.), the Buyer shall
    return identical packaging material with the same registration (e.g. a chip or label) to
    the Seller within a week of delivery, also if a usage fee is charged, unless otherwise
    agreed in writing.
  4. If return consignments are not sent on time or durable packaging and/or transport
    material that is loaned to the Buyer for the longer term is not returned within a
    reasonable time set by the Seller, the Seller reserves the right to a) charge the costs
    thereof to the Buyer and b) recover from the Buyer any further loss incurred by the
    Seller in connection herewith, such as extra rental costs.
  5. Any costs initially paid by the Seller for the return transport will be charged separately
    to the Buyer unless otherwise agreed in writing. If a deposit is charged, that deposit
    will be refunded after the material in question has been returned in good condition.
  6. The Buyer shall reimburse the Seller for the repair or replacement costs of reusable
    and/or durable packaging that is damaged or lost and for any further damage sustained
    by the Seller in connection herewith, such as extra rental costs.
  7. In the event of a dispute between the Seller and the Buyer with regard to outstanding


  1. Notification regarding complaints concerning visible defects, including quantities,
    sizes and/or weight, must be received by the Seller by fax, telex, e-mail or telephone
    immediately after discovery but at the latest within 24 hours of receipt. Notification by
    telephone must be confirmed in writing by the Buyer within two days of receipt of the
    products. The Buyer or recipient of the products must also note any visible complaint
    upon delivery on the transport documents in question.
  2. Complaints concerning non-visible defects in products delivered must be notified to
    the Seller immediately after discovery. If the complaint was not submitted in writing,
    it must be confirmed to the Seller in writing within 24 hours.
  3. A complaint must in any event contain:
    a. a detailed and accurate description of the defect(s), supported by evidence in the
    form of, for example, photos or an expert report; and
    b. a statement of any other facts from which it can be inferred that the products
    delivered and the products rejected by the Buyer are one and the same.
  4. The Buyer is to enable the Seller to investigate, or instigate an investigation of, the
    validity of the complaints on location and/or to take back the products delivered,
    unless the Seller has explicitly agreed in writing to waive an investigation on location.
    The products must be kept in the original packaging.
  5. Complaints that concern only a part of the products delivered will not entitle the
    Buyer to reject the entire delivery.
  6.  Once the time limits referred to in VII.1 and 2 have elapsed, the Buyer will be deemed
    to have accepted the products delivered and the invoice rendered. The Seller will then
    no longer be obliged to handle any claims submitted by the Buyer.
  7. If a complaint submitted by the Buyer proves unfounded, the Buyer shall reimburse
    the Seller for any costs incurred in connection with the investigation.


  1. The Seller is not liable for any loss incurred by the Buyer, unless and to the extent the
    Buyer proves, that the loss was caused by intent or gross negligence on the part of the
  2. Defects concerning any possible phytosanitary and/or other requirements that are
    applicable in the country of importation do not entitle the Buyer to any
    indemnification or rescindment of the agreement, unless and to the extent that the
    Buyer has informed the Seller of these requirements beforehand in writing.
  3. The Seller is never liable for any consequential loss suffered by the Buyer. Should the
    Seller nevertheless have to indemnify a loss, liability of the Seller for any loss
    incurred by the Buyer will not exceed the invoice value of the part of the products
    delivered to which the claim applies.
  4. Unless otherwise expressly stated, the products delivered are intended exclusively for
    decorative purposes and are not suitable for internal consumption. The Seller notes
    that the products may have harmful effects on humans and/or animals in the event of
    incorrect use, consumption, contact and/or hypersensitivity. In addition, moisture
    dripping from some products can cause damage to materials that it comes into contact
    with. The Buyer must pass on this warning to its customers and indemnifies the Seller
    against any and all claims from third parties, including end users, in respect of these


  1. Payment must be made at the office of the Seller and at the Seller’s option:
    a. net cash on delivery; or
    b. within the term indicated by the Seller or, if no term has been specified, within 30
    days after the invoice date, by means of deposit or transfer to a bank account
    indicated by the Seller; or
    c. by automatic withdrawal.
    Any possible bank charges will be for the account of the Buyer.

  2. The Buyer may not defer payment of the purchase price or deduct any amounts from
    the purchase price without explicit prior written permission from the Seller.

  3. The Buyer will be in default upon the expiry of the term of payment. The Seller will
    then be entitled to rescind the agreement with immediate effect. The Seller is not
    liable regarding any consequences that this rescindment might entail.

  4. If the Buyer is in default, the Seller will be entitled to charge interest of 1.5% on a
    monthly basis or, should the legal rate be higher, the legal rate on the amount
    outstanding, as from the due date of the invoice until the date of payment in full. If the
    Buyer is in default the Seller is further entitled to charge any exchange-rate losses
    incurred as a consequence thereof.

  5. A Buyer based in an EU Member State other than the Netherlands shall inform the
    Seller correctly in writing of his VAT identification number. At the first request of the
    Seller the Buyer shall further provide the Seller with all the information and
    documents that the Seller requires to prove that the products have been delivered to an
    EU Member State other than the Netherlands. The Buyer shall indemnify the Seller
    against all claims and all adverse consequences arising from failure or partial failure
    to fulfil these obligations.

  6. If third parties are instructed to collect overdue payments, the Buyer shall account to
    the Seller for any court and/or out-of-court costs involved, subject to a minimum of
    15% of the outstanding sum, and such sums will fall due immediately.


  1. Title to all products delivered will continue to vest in the Seller until the Buyer has
    settled in full all amounts that are payable or will be payable to the Seller by the Buyer
    for products delivered by the Seller, including payments for any shortcomings by the
    Buyer in the fulfilment of his obligations.
  2. The Buyer may not pledge the delivered products or use them as security in any other
    manner as long as ownership has not been transferred. If third parties levy or intend to
    levy an attachment on those products or otherwise wish to dispose of them, the Buyer
    must immediately inform the Seller accordingly.
  3. The Buyer must always fully cooperate, at the Seller’s first request, in the Seller’s
    exercising of its retention of title. The Buyer will be liable for all costs incurred by the
    Seller in connection with its retention of title and any related actions, as well as for
    any direct and indirect loss incurred by the Seller arising therefrom.
  4. With respect to products destined for export, from the time of arrival in the country of
    destination, the law of the country of destination will apply to the property law
    consequences related to retention of title. From that moment, if permitted under that
    applicable law, the following provisions apply in addition to the provisions of points 1
    to 3 above:
    a) In the event of breach of contract by the Buyer, the Seller will have the right to
    immediately take possession of the products delivered and of the relevant
    packaging and transport materials, and to dispose of them at its discretion. If so
    prescribed by law, this will imply termination of the agreement in question.

    b) The Buyer will be entitled to sell the products in the ordinary course of its
    business. It hereby assigns all claims that it may acquire against third parties
    pursuant to such sales. The Seller hereby acknowledges this assignment and
    reserves the right to pursue any such claims as soon as the Buyer fails to fulfil its
    payment obligations.

    c) The Buyer may process the products in the ordinary course of its business,
    whether or not the products are mixed with other products not supplied by the
    Seller. The Seller will acquire joint title to the new goods, in the proportion in
    which the Seller’s products form part of those new goods, the ownership of
    which, should this occur, is transferred at this moment by the Buyer to the Seller,
    who accepts this transfer.

    d) If the Seller is required by law to surrender part of the stipulated security on
    request (if the security exceeds the value of any outstanding claims by a certain
    percentage), it will do so as soon as the Buyer so requests and if it is also apparent
    from the Seller’s accounting records.


  1. The Seller is entitled to place identification data and data regarding payment and the
    payment behaviour of the Buyer at the disposal of Floridata, a partnership of
    wholesalers in the floricultural sector.

  2. The data referred to in XI.1 are processed by Floridata in a databank in order to gain
    insight into the markets in which the respective wholesalers sell their floricultural
    products on the one hand and the payment behaviour of individual buyers on the

  3. The data on the sale of floricultural products are processed in aggregated figures from
    which no personal data can be derived. These data are published from time to time
    either by Floridata or via third parties.

  4. The data on the payment behaviour of individual buyers are processed in order to
    estimate the debtor risk. Personal data may possibly be inferred from these. The data
    on payment behaviour are shared by Floridata only upon special request and provided
    that the request comes from a wholesaler who participates in Floridata and provided it
    serves to limit his own debtor risk.

  5. Should the above activities of Floridata be carried out at any time by another party, the
    Seller has the right to place the above-mentioned data at the disposal of the said other
    party, which will be subject to the same restrictions as Floridata in respect of these


  1. All agreements to which these General Terms and Conditions apply in full or in part
    are governed by Dutch law. The provisions of the Vienna Sales Convention are
    expressly excluded.
  2. The Buyer may only submit claims in respect of or arising from agreements, to which
    these General Terms and Conditions apply, to the competent Dutch Court in the
    territory in which the Seller has its registered office. The Seller may submit such
    claims either to the competent court in the territory in which the Seller has its
    registered office or to the Dutch court in the territory in which the Buyer has its
    registered office.
  3. Contrary to the provisions of XII. 2, the Seller and the Buyer may agree to submit any
    dispute to an arbitral tribunal acting according to the Rules of the Netherlands
    Arbitration Institute, whose decision will be accepted as binding by both parties.


  1. Any cases for which these General Terms and Conditions do not provide will also be
    governed by Dutch law.
  2. If and to the extent that any part or provision of these General Terms and Conditions
    is found to be contrary to any mandatory rule of law, that part or that provision will be
    regarded as not having been agreed and these General Terms and Conditions will
    otherwise continue to bind the parties. The parties will then act as if, should they have
    known of the invalidity of the provision, they had agreed to a valid provision that
    corresponds with the intentions of the invalid provision, or to a provision comes
    closest to those intentions.

    Mei 2023

    This document is a translation. Should a dispute arise, the Dutch version of these
    General Conditions prevails.